If Solevio prepares and submits an application for repayment plan or alternative repayment plan
application for Client, and Client is not approved for the selected program or alternative
repayment plan after reasonable efforts by the parties, then Solevio will
reimburse Client’s Document Preparation Fee, subject to the conditions that Client fully cooperates with
and is honest and timely in providing all information requested by Solevio the
DOE and/or its servicer(s).